Privacy Policy

Clearcrest Inc. UAB, registration number 306094970, authorised to provide virtual currency service, with registered address at Lviv st. 21A, LT-09313, Vilnius, Lithuania (“LoonieBit” or “we”) is dedicated to protecting the privacy rights of our online users and customers (“users” or “you”). This Privacy and Cookie Policy (the “Policy”) sets out how we collect, use, and protect any Personal Information that you provide to us in connection with www.looniebit.com (the “Site”) or any of our services (collectively, the “Service”).
Capitalized terms not defined herein shall have the meaning ascribed to them in our Terms of Use available here, to which this Privacy Policy is incorporated by reference. LoonieBit may provide additional product- or Service-specific privacy notices to be read in conjunction with this Privacy Policy.
If required, we will process your personal information following applicable law, ensuring a valid legal basis for such processing. Where applicable law requires consent to process your personal information, you hereby agree to such processing in the manner provided in this Policy and our Terms of Use. You are free not to use the Service.

Which Personal Information Do We Collect About You?

We collect these types of information: Personal Information and Non-Personally Identifiable Data:

Personally identifiable information, sometimes also referred to as personal information, personally identifiable information, or other similar information, is any information that directly or indirectly identifies you or is reasonably capable of being associated with you or your household.

The other type of data we collect is individually identifiable data. This data identifies an individual or is of a private and/or sensitive nature, such as your contact information and financial data, including:

Please provide your contact details, which include your email address, phone number, full name, date of birth, gender, and residence.
Your financial data, including the identity of cryptocurrency, accounts you transferred sums to or from, your bank details, and your transaction list.
Your documents and data are uploaded in our Know-Your-Customer process, including a photocopy of your ID, a video containing your image, proof of address and utility bills, source of wealth and source of funds, and other data you entered in our forms.

Non-Personally Identifiable Data. The first type is non-personally identifiable data and statistical information. Non-personally identifiable data being gathered consists of technical information and behavioural information that does not pertain to a specific individual (“Non-Personal Information”). This includes your device type, browser type and version, screen size and resolution, language, and other technical data. While it is not personally identifiable, it may be reverse-engineered to be identifiable and, therefore, is considered Personal Information.

How Do We Collect Personal Information?

Personal information is collected from your use of services and from trusted service providers who provide us with financial services, know-your-customer services, and financial intelligence services. We may combine the information we collect about you from these various sources.

Information We Collect Directly from You

We collect Personal Information you voluntarily provide us when you use the Services. The types of Personal Information that we may collect directly from you include the following:

Please provide your contact details, which include your email address, phone number, full name, date of birth, gender, and residence.
Your financial data, including the identity of cryptocurrency, accounts you transferred sums to or from, your bank details, and your transaction list.
Your documents and data are uploaded in our Know-Your-Customer process, including a photocopy of your ID, a video containing your image, proof of address and utility bills, source of wealth and source of funds, and other data you entered in our forms.

‍Information That We Collect About Your Use of the Services

When you use our Service, we may automatically collect information about your device and your activities on our Service. This information helps us to understand how you use our Service and to improve your experience.
The types of information we may collect automatically include:

Log data includes your IP address, browser type, version, and the pages you visit on our Service.
Device information includes information such as your device type and operating system.
Usage data includes information about your interactions with our Service, such as the features you use and the content you view.

Information from trusted Third Parties

Sometimes, we may receive Personal Information about you from a third party, such as a data provider, credit reference agency, or other trusted source. This Personal Information may be used to verify your identity, address, or creditworthiness and improve the quality of our services.
The third parties we receive Personal Information from are carefully selected and are bound by strict confidentiality agreements to protect your Personal Information. They are also subject to applicable data protection laws and regulations, such as the GDPR.

What Are the Purposes of the Collection and Processing of Data?

We collect and process your Personal Information for the following purposes:

To provide and improve our services: We use your Personal Information to provide and improve our services, including processing transactions and providing customer support.
To communicate with you: We use your Personal Information to communicate with you, such as sending you updates about your account or our services, responding to your inquiries, and sending you promotional materials. For more information about opting out of certain communications, please see the “Your rights and choices about your personal information” section below.
To comply with legal obligations: We may use your Personal Information to comply with legal obligations, such as tax laws, or to respond to subpoenas and other legal requests.
To protect our rights and interests: We may use your Personal Information to enforce our terms of service, prevent fraud and abuse, and protect the security of our services.
To personalise your experience: We may use your Personal Information to personalise your experiences, such as to provide more relevant recommendations and advertisements.
To personalise your experience. We may use your personal information to analyze how you interact with the service, monitor and analyze usage and activity trends, and perform other research for analytical and statistical purposes.
Carry out any other purpose described to you when the information was collected.

Lawful Basis to Processing

If you are in the EEA, when we process your Personal Information, we will only do so in the following situations:

Consent: We have your consent to do so. When consent is the legal basis for our processing, you may withdraw such consent at any time.
Performance of a Contract: We may process your Personal Information to perform our obligations under your contract, such as delivering the requested services.
Legal Obligation: We may process your Personal Information to comply with legal obligations, such as complying with tax laws or responding to subpoenas and other legal requests.
Legitimate Interests: We may process your Personal Information for our legitimate interests, such as to improve our services, to communicate with you, and to protect our rights and interests, enforce our Terms of Use and legal notices, and for the establishment, exercise and defense of legal claims, conclude corporate transactions (e.g., corporate restructuring, sale or assignment of assets, merger), share your information with third-party marketplaces and service providers for advertising purposes, enforce our Terms of Use and prevent fraud, illegal activity and/or any violation of our intellectual property rights.

How Can We Contact You?

If you register for our service, we may contact you with periodic updates and promotional emails about the service and our products or services.
You may opt out of these anytime, but not from transactional emails, such as payment updates, withdrawals, or cryptocurrency purchase orders.

Sharing Personal Information with Third Parties

We respect your privacy and will not disclose, share, rent, or sell your Personal Information to any third party unless the sharing of your Personal Information is made upon your specific and explicit request or due to compliance with regulatory requirements and performance of legal obligations, as set out below.

Third parties that assist us in providing the Service. They are given access to customers’ accounts and Service Data only as reasonably necessary to provide the Service and will be subject to confidentiality obligations in their service agreements. If you do not wish to have this information shared, please do not use our Service. If you wish to no longer have your personal information used by such partners, you may contact us, and we will forward your request to the partner.
Third-party service providers. We share data with third-party service providers who provide us with research and analytics, anti-spamming and anti-phishing services, marketing, and data enrichment.

We share data with third-party payment processors who process your credit card and other payment information.
We share data with third-party partners to assist us in KYC and provide any further support needed to use our Service.

Third parties for legal, fraud prevention, and security purposes. We may share data with auditors, lawyers, accountants, and other professional advisers who advise and assist us in the lawful and effective management of our services and any disputes we may become involved in.

We may share data with law enforcement, other government and regulatory agencies, bodies, or other third parties as required by and in accordance with applicable laws and regulations. Otherwise, detecting, preventing, or otherwise addressing fraud, security, technical issues, or other threats to www.looniebit.com or others is deemed necessary.

Third parties in a merger, acquisition, corporate transaction, or other legal process. We may disclose your information to another entity in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer.

This list is non-exhaustive, and there may be circumstances in which we need to share Personal Information with other third parties unless prohibited by law from doing so.
Where necessary (such as when we transfer data to service providers), we implement appropriate contractual arrangements and security mechanisms to protect the Personal Information shared and comply with our data protection, confidentiality, and security standards and obligations.
We may also disclose data to comply with authorised data requests from governmental agencies or judicial warrants. Unless the law prohibits doing so, we shall notify you about such requests.

Your Personal Information Rights

Right of Access, Rectification and Correction

You have the right to know what personal information we collect about you and to ensure that such data is accurate and relevant to the purposes for which we collected it. You can receive a copy of your Personal Information and rectify such Personal Information if it is not accurate, complete, or updated. However, we may first ask you to provide us with specific credentials to permit us to identify you before making any changes to your data.

Right to Delete Personal Information or Restrict Processing

Right to Withdraw Consent

You have the right to withdraw your consent to process your Personal Information. Exercising this right will not affect the lawfulness of processing your Personal Information based on your consent before its withdrawal. Please note that in most cases, withdrawal of your consent would most likely cause us to delete your Personal Information rather than cease data processing.
You have the right to delete your Personal Information or restrict its processing by us or any third party. We may postpone or deny your request if your Personal Information is currently used for the purposes for which it was collected or due to compliance with legal obligations.

Right of Data Portability

Where technically feasible, you have the right to request that your Personal Information be transferred under your right to data portability.

The Right to Lodge a Complaint

If you have any questions or concerns regarding privacy at www.looniebit.com, please get in touch with us at support@looniebit.com.
While we prefer that you contact us if you have any issues or feel we do not adequately respond to your questions or concerns, please note that you have the right to complain to a data protection supervisory authority regarding the processing of your data.
In certain territories (including the EU and Brazil), you also have a legal right to ask for a restriction of processing or to object to processing.

“Do Not Track” Signals From Your Browser

If you do not wish your browser to allow us to use trackers, please use your browser’s “Do Not Track” option. Our system is set to respond to such signals.

Exercising Your Rights

We acknowledge your right to access and change the Personal Information we collect and process. If you wish to access, correct, amend, or delete Personal Information, please email us at support@looniebit.com.
You may also designate an authorized agent to request it by verifying your identity and giving the agent written permission to do so on your behalf.
Subject to applicable law, you can freely exercise these rights and choices. We will not charge you different prices or provide various quality services unless those differences are related to your information or otherwise permitted by law. Once we receive your request, we may need to request additional information from you to verify your identity or process your request.
Please note that to ensure you have control over your Personal Information, you may modify certain parts of it by contacting us (see “right of access and rectification” above).

Links to Other Websites

The Services may contain links to other websites. Please note that we are not responsible for the privacy or security practices of these other websites and applications. These other websites and applications maintain their own policies regarding cookies and the collection and use of personal information. We encourage you to review those policies yourself.

Location of Your Data

We may transfer your personal data to recipients outside the European Economic Area (EEA) or your country of residence. These countries may not have the same data protection as your country of residence.
We ensure that appropriate safeguards are in place to protect your personal data, including using Standard Contractual Clauses approved by the European Commission and Binding Corporate Rules for our group companies where the law requires.
If you would like more information about the safeguards we have in place for international transfers or have any concerns about transferring your personal data, please contact us.

Cookies

When you access or use this Site, we may use industry-standard technologies such as “cookies” or similar technologies, which store certain information on your computer and will allow us to enable the automatic activation of certain features, thereby improving the overall user experience.
You may restrict the use of certain cookies by modifying your preferences through the Site’s cookie settings link. Most web browsers can erase cookies from your device, block their acceptance, or receive a warning before storage. However, blocking or erasing cookies may limit your online experience.”

Children's Privacy

The service is intended for users over eighteen (18); therefore, we do not intend to knowingly collect Personal Information from children under sixteen (16) and do not wish to do so.
We reserve the right to request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not using the service.
If we learn that we collected Personal Information from minors under sixteen (16), we will delete that data as quickly as possible.
If you have reasons to suspect that we collected Personal Information from minors under the age of sixteen (16), please notify us at support@looniebit.com, and we will delete that Personal Information as quickly as possible.

Security

We take appropriate measures to maintain the security and integrity of our service and prevent unauthorised access to it or use thereof through generally accepted industry standard technologies and internal procedures.
Please note, however, that there are inherent risks in transmitting information over the Internet or other methods of electronic storage, and we cannot guarantee that unauthorized access or use will ever occur.
We will comply with applicable law in the event of any breach of the security, confidentiality, or integrity of your Personal Information. We will inform you of such a breach if applicable law requires it.
To the extent that we implement the required security measures under applicable law, we shall not be responsible or liable for unauthorised access, hacking, or other security intrusions, failure to store, or the theft, deletion, corruption, destruction, damage, or loss of any data or information included in the Personal Information.

Data Retention & Updates to the Privacy Policy

We will retain the Personal Information for as long as we believe it is accurate and can be relied upon. When Personal Information is no longer required for the purpose for which it was initially collected, it will be deleted unless we have a valid justification to retain it, as permitted by applicable law, to resolve disputes or comply with legal obligations.
We reserve the right to amend this Privacy Policy at any time. We will provide you with updates on any changes, and such updates shall not have a retroactive effect.

How to Contact Us

If you have any questions or need assistance, our team at LoonieBit is here to help. You’ll be able to reach us through the following channels:

Via email at support@looniebit.com;
Via phone number +14378869702 or +37052144957;
Or through the contact form provided on the website: www.looniebit.com/contacts.